Thank you for purchasing your ICW mounting products. If you are not satisfied with your order, you may return the product(s) within 90 days of the date of invoice with NO restocking fee. Custom-modified products and bulk orders over 10 mounts are not returnable unless approved on an order by order basis. All returns are subject to a repair fee based on the condition of the returned product.
Customers must request a Return Merchandise Authorization (RMA) from ICW by phone. Please
call ICW at 800-558-4435 between the hours of 6:00 a.m. - 4:00 p.m. Pacific Time.
Be prepared with the following information:
- Invoice number, sales order number, or Purchase Order number
- Part number(s) and product(s) being returned
- A detailed explanation of the reason for the return
- Name of the person who ordered the product, their phone number, and email address
- Name of a user of the product, their phone number, and email address
Please follow these instructions to return your product:
- RMAs must be obtained within 90 days of the date of invoice.
- No return requests will be granted for discontinued products or custom products, including custom paint or coating.
- Return authorization will be confirmed by e-mail and will include a Return Merchandise Authorization label provided by ICW that is to be attached to the outside of the packaging.
- Merchandise must be returned in the original packaging.
- Merchandise must prominently display the RMA number on the outside of the packaging.
- The package must contain a signed copy of the RMA with the product.
- The customer is responsible for return freight costs and any damages caused in shipping.
- ICW must receive the product within 15 days from the issue date of the RMA to ensure proper credit.
- Unauthorized returns or any returned merchandise that does not have an RMA number will be refused by ICW and returned to the customer at the customer’s expense.
- Regularly stocked ICW products that are returned after 90 days and less than 150 days from the date of invoice will be charged a minimum 15% restocking fee. No returns for products over 150 days. Additional fees for damaged products or parts that need rework may also apply.
Custom-modified products and bulk orders over 10 mounts are not returnable unless approved on an order-by-order basis. All returns are subject to a repair fee based on the condition of the returned product.
Please call ICW at 800-558-4435 between the hours of 6:00 a.m. - 4:00 p.m. Pacific Time.